Mobile Luxury Event Hair and Makeup servicing Nashville & Middle Tennessee!

Cancellation Policy

Booking, Payment & Cancellations: No date is held without a retainer payment and a signed contract. The balance due at time of booking may change upon appointment approval; applicable fees will be added upon confirmation. We accept invoice, ACH transfer, credit card, or a client's own documented vendor system — no Venmo, Zelle, or checks. Third‑party processing fees may apply, plus 5% Admin and 20% gratuity. Because of high demand, Pink Mantis Beauty has limited availability. Non‑bridal/event cancellations: payments are non‑refundable, full balance still due. Bridal cancellations: governed by the signed contract. If a trial is scheduled, you have 48 hours after the trial to cancel (deposit lost; wedding‑day balance not owed). After that, the full amount remains due. If no trial was scheduled, cancellation is the client’s responsibility and the total owed is due, with taxes, fees, and gratuity added. Artist cancellation: full refund issued only if a qualified replacement cannot be found. Travel fee: $1 per mile, one-way, for locations more than 20 miles from Downtown Metro Nashville. Media, Confidentiality & Liability: We may take photos/videos of finished work for portfolio, social media, and promotional use. Notify us in writing before your appointment if you don't wish to be photographed. NDA available on request for high‑profile clients. Confidential info shared by either party is kept confidential and not disclosed without permission, except as required by law. To the maximum extent permitted by law, Pink Mantis Beauty is not liable for injuries, losses, or damages arising from services, the website, booking tools, or acts/omissions at any location. Terms are governed by Tennessee law. Policies may be updated; continued use means acceptance. See Full Policy on our Website Policy page. Pink Mantis Beauty may modify services, tools, and pricing at any time, at its sole discretion, without prior notice.