Nashville Luxury Hair & Makeup Service Policy Terms & Conditions
Privacy Policy
Welcome to Pink Mantis Beauty. We are committed to providing the highest standards of artistry, and quality of services. Our Luxury Mobile Event Hair & Makeup continues to rank as most recommended in Nashville and Middle TN. These policies are designed to ensure clear communication and a professional environment for both our Artists and our extremely valued Clients. It is our promise to maintain the highest level of caution, safety and experience to continue delivering Award Winning Results.
Information We Collect
When you submit an inquiry form, contact form, or booking request, we may collect information such as your name, email address, phone number, and message or inquiry details.
How We Use Your Information
We use the information you provide solely to respond to inquiries, communicate about services or bookings, and provide customer support. We do not sell, rent, or share your personal information with third parties for marketing purposes.
How Your Information Is Stored
Information submitted through this website may be collected via secure Google services and delivered directly to our business email. We take reasonable measures to protect your information from unauthorized access.
Cookies and Tracking
This website does not use cookies for advertising or tracking purposes. Any essential cookies used are part of standard third‑party services required for site functionality.
Third‑Party Services
This website may link to third‑party services such as online booking platforms or social media. Pink Mantis Beauty is not responsible for the privacy practices of external websites. Third party services or integrated apps are installed however have no access to your sensitive information within your client account.
Your Rights
You may request to review, update, or delete your personal information at any time by contacting us. You may also access what information is provided within your client account and edit or remove it at any time you see fit.
If you decide to remove your information however, you may not receive important updates regarding your scheduled serve appointment and in that case may be liable for any late fee or cancellation fees accrued as a result.
Contact
Pink Mantis Beauty
Email: Contact@PinkMantisBeauty.com
Phone: (931) 446-1489
Comprehensive Nashville Mobile Glam Policy by Pink Mantis Beauty
Pink Mantis Beauty Booking Policy
Booking & Deposits
To secure your event date, a non-refundable service retainer is required at the time of booking. This retainer ensures Pink Mantis Beauty artists are reserved exclusively for your scheduled date and time (as availability is limited due to high booking/service volume & demand.) No exceptions. (unless prior corporate or production contractual terms state otherwise) For corporate or commercial production clients, payment terms and conditions are privately arranged and agreed upon before solidifying services. In this case a signed legal binding service contract will be required stating negotiated payment agreement and service terms. The Client Contract & Policy Agreement is attached to every service upon making an appointment.
*Please note that bookings are only confirmed once the retainer payment has been cleared. Due to optional third party payments, processing times and fees vary, therefore is required to be submitted and processed in advance.
Cancellations, Rescheduling & Fees
We understand that schedules can change. However, appointments made within 48 hours of the appointments scheduled services, will result in a last minute booking fee of ($69) if in the event an appointment is even available.
Service Appointment times within peak travel/high traffic times (Mon-Fri 8am-10am & 3pm-6pm) may be subjected to additional fees. For peak morning travel /traffic times if your appointment time requires Artist to leave before 8am there will be an Early Arrival fee of $69 for each hour starting before 8am. No Appointments before 5am will be accepted, As our service appointment hours are Mon-Fri 5am-8pm & Sat-Sun 5am-10pm.
No-shows or cancellations will be charged the full service amount stated on Client Contract/Invoice including applicable fees, and gratuity.
Production shoots and Corporate Event rates are subjected to these fees (Determined quote varies upon all info provided) as well additional kit, (large groups of 4 or more) travel mileage/per diem and overtime. exceeding standard Full Day/10hr and Half day/5hr rates.
There is a 20% gratuity, 5% service/admin fee, and 3% CC fee depending on how you chose to pay for your service appointment, if you have a large group an additional artist fee may apply (5 or more people)
*Bridal Client Cancellation: We have clients who book years in advance. Because of the high demand of services, Pink Mantis Beauty has limited availability. [Bridal cancellation policy is strict in terms of contractually agreement and it not being able to be adjusted once signed] (Brides who schedule trial have within 48hr of trial (only applies to brides who book a trial) to cancel day of contract. As such, the deposit will be lost but the wedding day balance will not be owed. After trial window changes or subtractions to signed and completed client contract will not be permitted. If you did not have a trial scheduled, any forfeit, or cancelation made is the the clients responsibility to pay the total amount owed, with taxes, fees and gratuity added. Failure to do so could result in a civil pursuit, your account will be canceled for non-payment and the outstanding balance may be sent to an outside agency for additional collection efforts.
Service Preparation, conditions, Health & Safety
Our Licensed artists follow rigorous sanitation protocols to ensure the safety of all clients. State board of Cosmetology requires 1500 educational hours and half and safety and sanitation. This is required as a level of standard as we offer not just luxury beauty services, but an unforgettable experience. Please notify us of any known allergies or skin sensitivities prior to the application. Or in any event of a fever or contagion of any kind.
Clients are expected to have a clean, face and dry, clean hair (with no products) unless otherwise specified for the requested service. If you must use products for your face or hair, use sparingly and give enough time to fully absorb before your appointment. Upon any appointment confirmation a list of appointment preparations will be sent.
We reserve the right to refuse service to any individual showing signs of contagious skin conditions or illnesses to protect our team and other clients. We do this only out of the highest standard of safety as this is not just my full time job but my way of life.
Photo & Media Release
We take pride in our award-winning results and love to showcase our artistry. By booking a service, you grant permission for photos and videos to be taken.
These images may be used for portfolio purposes or shared on our social media platforms. If you require absolute privacy, please inform us in writing during the booking process. An asset addendum is required for corporate and production clients and can be found with the SOW contract form within the secure member account.
Confidentiality & NDA Summary
Pink Mantis Beauty operates with total discretion. We respect the high-profile nature of many of our events and the privacy of our Celebrity and high profile clientele. Any filmed or photographed sensitive material or press releases, as we understand release parameters and ownership rights, if there is material able to be used for Pink Mantis Beauty's portfolio please list whom to contact for stills or reels.
Our artists are accustomed to working under NDAs and are committed to maintaining the highest level of professional confidentiality regarding event details and surroundings. If you require any confidentiality guidelines, kindly let us know in advance and we will make it consistently clear with any Artist involved. Unless stated as not permitted, personal BTS photos are taken on shoots for blog & business updates.
Limitation of Liability
However fully covered and insured by several business policies/COI Pink Mantis Beauty and its contractors are not responsible for any allergic reactions or adverse effects resulting from products used during services. See my Pro Kit page for items I consistently use on clients. I have been Industry Vetted and accredited since 2016.
It is the client's responsibility to disclose any and all potential sensitivities or medical conditions during the initial intake to ensure a safe experience. Failure to do so releases Pink Mantis Beauty of any harm or liability in the event a physical reaction occurs.
Artist's are responsible however to maintain sanitation protocols and due diligence in terms of products being used and the ingredients within those products. Additionally, construct a full and thorough consultation with client before any services are performed.
General Terms
Pink Mantis Beauty reserves the right to update these terms at any time. Services are provided on-location, and travel fees may apply based on mileage from downtown. Rates include 20 miles of travel. It is necessary to read all possible fees and booking information that may apply to you upon booking as we do not allow deposits to be refunded under any circumstances.
Automatic approval of client led online bookings, may affect booking policy and pricing and is subject to change upon review of Pink Mantis Beauty. By moving forward with a booking, and submitting an appointment, the client acknowledges and accepts all policies outlined above.
*Disclaimer: *Pink Mantis Beauty is not directly endorsed, sponsored, in ownership or partnership of, any of these companies, brands, or logos as they are indicated here for informational and educational purposes only, to display a visual example of previous and ongoing representation of client collaborations.*
I am however an Amazon Associate and make a commission on qualified products and purchases.
Pink Mantis Beauty Booking Policy
Addendum: Media, Credit, and Asset Protocol
1. Professional Attribution (Credit): The Artist (Service Provider) shall be provided with professional credit for all hair and/or makeup services rendered. The Client agrees to ensure that the Artist is tagged/credited in all social media posts (including Instagram, TikTok, and other digital platforms) and/or editorial features where the work is visible.
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Format: Credit shall be provided as "Hair/Makeup: [Stephanie Wilson/@pinkmantisbeauty]" in the primary caption or visible text of the post.
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Correction: Should a post be published without proper attribution, the Client agrees to make a good-faith effort to update the credit or tag the Artist within 48 hours of being notified.
2. Asset Rights and Delivery: In consideration of the services provided, the Client agrees to facilitate the delivery of high-resolution digital assets (photographs or video) featuring the work of the Artist for the express purpose of the Artist’s professional portfolio and self-promotion.
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Usage: The Artist is granted a non-exclusive, perpetual license to use these assets for their own professional marketing, social media, and portfolio website.
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Timeline: The Client/Production team shall provide the Artist with access to these assets (or a link to the final selects) within 14 days of the public release of the project.
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BTS Access: The Artist shall be permitted to capture personal behind-the-scenes (BTS) content, provided such capture does not interfere with the production schedule or violate established non-disclosure agreements (NDAs) specific to the project.
3. Project Documentation: The Client acknowledges the Artist’s need for project verification for professional databases (e.g., IMDb). The Client agrees to assist the Artist by providing necessary production information (e.g., Production Company name, Producer contact, or official project title) upon request to facilitate accurate, verified credits.
4. Digital Attribution and Backlink Policy: In addition to social media credit, for any web-based publication, digital advertisement, or press feature resulting from this project, the Client shall ensure a permanent, active hyperlink (backlink) is included pointing to the Artist’s professional website at: https://www.pinkmantisbeauty.com.
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Placement: The link should be placed either directly in the article/copy or within a "Credits" or "Staff" section of the associated webpage.
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Format: The link shall be a "dofollow" link whenever possible to accurately reflect the collaboration.
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Digital Ads: For paid digital advertising campaigns where the Artist’s work is prominently featured, the Client will make a good-faith effort to include the Artist’s professional website or portfolio link in the "About" section or ad landing page, where applicable.
Accessibility statement
This statement was last updated on June 18th 2026. We at Pink Mantis Beauty are working to make our site pinkmantisbeauty.com accessible to people with disabilities.
What web accessibility is...
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
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Used the Accessibility Wizard to find and fix potential accessibility issues
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Set the language of the site
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Set the content order of the site’s pages
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Defined clear heading structures on all of the site’s pages
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Added alternative text to images
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Implemented color combinations that meet the required color contrast
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Reduced the use of motion on the site
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Ensured all videos, audio, and files on the site are accessible
Declaration of partial compliance with the standard due to third-party content
The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to Embedded Wix Apps. We therefore declare partial compliance with the standard for these pages.
