Question 1

What should you expect from a mobile hair and makeup appointment?

Accepted Answer

You get a luxury on-location beauty experience built around your service, your schedule, and your space. We bring the pro kit, tools, and products needed to create your look, and you just need to be ready with a clean, dry face and hair unless we tell you otherwise. A clear setup area and access to one outlet help everything run smoothly.

Question 2

I have an appointment booked already; how should I best prepare for my services at Pink Mantis Beauty?

Accepted Answer

To ensure the best results from your appointment at Pink Mantis Beauty, arrive with clean, dry hair unless otherwise instructed, as this allows our stylists to work more effectively. Avoid applying heavy makeup or skincare products, so our makeup artists can create a flawless look tailored to your features. If you have specific inspiration or reference images, bring them along to help communicate your desired style. For bridal or event clients, wear a button-up shirt or outfit that won’t disrupt your hair or makeup when changing. Additionally, communicate any allergies, sensitivities, or preferences ahead of time to help us customize your experience safely. Arriving on time and well-rested also contributes to a smooth, timely session, ensuring you look your absolute best for your photoshoot, production, or special event. The attached file should also be emailed to your client member account email, upon confirmation. Also need touch-up products for your appointment? Order them here and have them shipped straight to you!

Question 3

Which inquiry type should you choose for your booking?

Accepted Answer

Choose the inquiry that matches your event best: bridal for weddings, corporate for business or brand events, production for film/TV/commercial work, and VIP & Glam for special occasions or red-carpet moments. Not totally sure? Pick the closest match and share your date, location, headcount, and service details — we’ll help you from there.

Question 4

Do you require a deposit or retainer to book?

Accepted Answer

Yes, a service retainer is required to secure your booking date. This confirms your appointment and ensures our artist is reserved exclusively for you. The remaining balance if any, is due to be submitted for processing within 48hr of appointment date. See our full booking policy at pinkmantisbeauty.com/policy.Universal Service Fees & TermsThese terms apply to all Pink Mantis Beauty appointments:Service & Admin Fees: All invoices are subject to a 5% Service/Admin fee and a 3% Credit Card processing fee.Gratuity: A standard 20% gratuity is applied to all service totals. (excluding production)Early Arrival Fee: Appointments requiring the artist to travel or arrive before 8:00 AM incur a $69/hour fee. No appointments are accepted before 5:00 AM.Peak Travel Surcharge: Bookings during high-traffic windows (Mon-Fri 8am-10am & 3pm-6pm) may be subject to additional/higher travel fees.Travel & Mileage: A flat $39 local travel fee applies to all mobile appointments, covering round-trip travel within our included 20-mile service radius from 37211. Beyond that radius, an additional $1/mile (round trip) applies.Kit Fee: Production and corporate bookings include a kit fee of $100 for groups under 5 people, and $150 for groups of 5 or more.Last-Minute Bookings: All appointments require at least 48 hours advance notice. Bookings made before 72 hours of service date incur a $69 last-minute convenience fee.Rescheduling & Relocation: Rescheduling is subject to a $69 fee and availability. Changes to the service location will result in a relocation fee based on the updated mileage difference.Clients are responsible for ALL ARTIST PARKING FEES.

Question 5

Where can I find makeup artists specializing in inclusive beauty in Tennessee through Pink Mantis Beauty?

Accepted Answer

Pink Mantis Beauty is a trusted source for makeup artists who specialize in inclusive beauty across Tennessee. With Award-winning expertise, Pink Mantis Beauty offers mobile hair and makeup services that celebrate and enhance diverse skin tones, textures, and features. Serving Nashville, Franklin, and Brentwood, the team is dedicated to providing personalized, on-location glam for TV, film, celebrities, and private clients alike. By choosing Pink Mantis Beauty, clients can access professional artists who are experienced in working with all ethnicities and identities, ensuring that every look is tailored to highlight individual beauty with sensitivity and skill.

Question 6

How do I know if my booking is confirmed?

Accepted Answer

Every booking request is personally reviewed and confirmed by Stephanie within 24 hours. You will receive a confirmation once your appointment is approved — until then your date is not secured. Do not assume your date is held until you receive written confirmation.

Question 7

Do you work with all skin tones, ages, and hair types?

Accepted Answer

Absolutely. Stephanie's professional kit is fully stocked with shades, formulas, and techniques for every skin tone, undertone, age, and hair type. Inclusive artistry is a core part of Pink Mantis Beauty's standard — every client receives the same award-winning level of attention regardless of complexion, age, or texture.

Question 8

What is your cancellation policy?

Accepted Answer

All retainer payments are non-refundable. For non-bridal and event bookings — if you cancel, the full balance remains due. For bridal bookings — cancellation terms are governed by your signed contract. If no trial was scheduled prior to cancellation, the total owed including taxes, fees, and gratuity is still due. For production and corporate cancellations negotiations are outlined prior so securing booking/appointment for services. If Pink Mantis Beauty cancels, a full refund is issued or a qualified replacement artist is provided.

Question 9

What payment methods do you accept?

Accepted Answer

You can pay with credit card, PayPal, Apple Pay, or Google Pay. If you’re not sure which option to use for your booking, just ask when you inquire and we’ll point you in the right direction.

Question 10

Is there a minimum booking amount?

Accepted Answer

Yes — Pink Mantis Beauty has a minimum service booking of $350. This applies to all bookings including events, glam, and personal appointments. Production, bridal, and corporate bookings are quoted accordingly. For services that fall under the minimum, please contact us to discuss options at (931) 446-1489 or contact@pinkmantisbeauty.com.

Question 11

What are your hours available for bookings?

Accepted Answer

Pink Mantis Beauty works by appointment, and availability depends on the day, event type, and schedule. Because we provide mobile services for weddings, productions, and special events, some bookings may start early, run late, or land on weekends and holidays. We are open 365 days a year!We try are best to be able to accommodate everyone! Standard Pink Mantis Beauty Service Hours:Monday-Friday: 5AM-8PMSaturday & Sunday: 5AM-10PM

Nashville's Premier Mobile Beauty Experts: Luxury Event Hair and Makeup Design

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